Ceraa Eyes Safari

Once a booking with Ceraa Eyes Safari is confirmed, the client is deemed to have read and accepted these Terms & Conditions. They apply to every safari, tour and service supplied by the Company.

How a Booking Is Made
When the itinerary and pricing have been agreed:

1. We give you official payment details.

2. The client pays the deposit that is due.

3. We send you a formal booking confirmation and ask for the details we need (flight information, dietary requirements, special requests).

Only details set out on our official booking form form part of the travel agreement.

The Company reserves the right to refuse or cancel a booking before it is confirmed where necessary.

Once a deposit has been paid, prices are fixed, apart from cases involving:

• Changes to government fees (park fees, taxes)

• Fuel surcharges

• Exchange rate shifts

• Major quotation errors

Such conditions are standard across Tanzania's tourism industry.

Deposits Required

• Camping Safaris: 10% deposit

• Lodge Safaris: 30% deposit

• Tailor-Made Programs: 10%–70%, varying with the services and hotels required

Deposits cannot be refunded under any circumstances.

Final Payment

• The final balance is due between 30 and 15 days before arrival, unless agreed otherwise.

• If payment arrives late, suppliers, lodges in particular, may cancel the booking automatically.

Payment Methods

Please make every payment solely via:

• Ceraa Eyes Safari's official Tanzanian bank accounts

• Secure online payment portal (Pesapal)

Any bank transfer fees and credit card processing charges are the client's responsibility.

Changes by Ceraa Eyes Safari
We may change the following so that safety, comfort or availability is preserved:

• Order of destinations

• Accommodation providers

• Daily routing

• Activities disrupted by weather or logistics

Any changes will match or exceed the original quality, so your overall experience is not affected.

Changes by the Client
Changes that clients ask for once a booking is confirmed may attract administrative charges, and services that are cancelled fall under our usual cancellation terms.

There is normally no amendment fee for adding extra services.

Client Cancellations

In rare cases, such as severe weather, a supplier failing or safety worries, we may change or cancel services.

Clients will receive:

• A replacement service of equal value or

• Complete reimbursement of whatever you have paid straight to the Company

We cannot be held responsible for incidental costs such as flights, visas, vaccinations or insurance, unless Ceraa Eyes Safari booked your flights.

We strongly recommend that clients buy full travel insurance that covers:

• Trip cancellation

• Medical emergencies

• Evacuation

• Lost luggage

• High-risk activities

Guests take part in all activities at their own risk.

We may end a guest's participation with no refund if they:

• Puts themselves or other people at risk

• Damages property

• Disrupts the safari

• Behaves unlawfully

Every health condition, dietary need and mobility limitation must be declared when you book.

Report any concern during the safari to your guide or our office straight away.

We cannot deal with complaints raised after the trip if we were never given the chance to put the problem right.

Ceraa Eyes Safari is not liable for:

• Airline delays or cancellations

• Lost or damaged luggage

• Acts of wildlife

• Weather-related disruptions

• Strikes, political unrest or force majeure

• Injuries caused by third-party suppliers

• Any service not booked directly through us

Tanzanian law and industry standards apply.

Outside operators run the balloon safaris, diving and horse riding.

The Company takes no responsibility for these services.

Flights are wholly the airline's responsibility.

Guests must claim compensation straight from the airline, unless Ceraa Eyes Safari arranged the flight booking.

Guests are responsible for meeting Tanzania's entry rules and should bear in mind that conditions here may differ from those at home.

Seek medical and vaccination advice before you travel.

Each supplier, whether a lodge, an airline or an activity operator, applies its own terms, which become part of the booking you make with us.

To safeguard your reservation:

• Every supplier (lodges, camps, flights) is settled in full ahead of your arrival.

• Until your safari has ended, the company's profits stay in a separate, protected account.

• We accept payment only through official bank accounts or Pesapal.

Your reservation is therefore protected, guaranteed and respected, even at the busiest time of year.

Tanzanian law governs all bookings.

Any dispute has to be resolved in the courts of Tanzania.

We will take legal action against and block any false or rival enquiries.

• Company: Ceraa Eyes Safari

• Client / Guest: The person(s) purchasing services

• Group Leader: Primary person in charge of billing & communication